Jennifer Springer, Learning Technologist
Passionate eLearning Developer with Eight Years’ Remote Experience, adept in analyzing needs, researching options, identifying gaps, and incorporating customer requirements into learner-centered solutions.
- Learner Advocate: Over 15 years of experience in the learning and development space including classroom facilitation and creating learning support resources such as computer-based training (CBT), and job aids.
- Geek Translator: Ability to translate complex technical concepts to learners and map tool specifications to business processes to improve efficiency.
- Creative Problem Solver: Highly conceptual thinker with ability to implement ideas on a tactical level. Member of several experimental teams created to explore business problems in innovative ways.
- Remote Rock Star: Proven ability to work independently within a distributed team environment, prioritize tasks, take ownership of multiple projects, and drive for results. Comfortable collaborating remotely with daily digital communication using video conferencing, email, instant messaging, and shared documents.
Work Experience
Elearning Developer, Springaling Designs, 2017 – Present:
- Remote learning consultant and eLearning developer specializing in Articulate Storyline builds.
Apollo Education Group, University of Phoenix, 2002 to 2017
Elearning Developer, University of Phoenix Learning Services, 2014-2017:
- Collaborated remotely with instructional designers and subject matter experts to create SCORM compliant training programs that meet compliance, regulatory, accreditation, and branding guidelines.
- Developed multimedia for learning in a variety of formats including static visuals, guided presentations, interactive assessments, webinars, self-paced training, and other learning technology offerings to satisfy client requirements and instructional design needs.
- Created custom eLearning courses from storyboards provided by instructional designers, including graphic creation, narration, and storyboard development consultation.
- Maintained and refreshed the existing eLearning course catalog, searched for and adapted existing content, or created new interactive content when none was available.
- Conducted quality assurance testing of instructional materials prior to release to production, including the functionality of multimedia, imperfections in layout, design, programmed behaviors and overall quality of the course content and the user experience.
Instructional Designer, Apollo Learning and Professional Development, 2012-2014:
- Collaborated remotely while communicating closely with stakeholders to ensure development plans and project requirements are clear, agreed upon, and realistic to meet client expectations within project scope.
- Leveraged industry standards in instructional design and adult learning theory to design a variety of courses and learning content in systems training, process improvement, soft skills, new employee orientation, and role specific subjects.
- Authored new and content refresh course design, needs analysis, learning objectives, storyboards, facilitator and participant guides, assessments and other instructional material.
- Passionate about innovating ways to empower learner performance. Developed onboarding blended self-paced orientation for Enrollment, decreasing attrition during the wait for a formal new-hire class, and increasing retention and job preparedness of new recruits.
- Championed enterprise-wide learning and technology initiatives. Selected to become Knowledge-Centered Support (KCS) Principles certified and designed multiple eLearning storyboards to introduce the methodology and train staff for different KCS roles, saving over $200,000 in training and consulting fees.
Knowledge Management Administrator, Apollo Learning, Office of Knowledge Management, 2009-2012:
- Researched document management methodologies and curated an online repository for training collateral with versioning and unique identification numbers, providing trainers and managers easy access to up-to-date facilitator content, reducing documentation requests from legal and other business units, and integrating an annual material review workflow.
- Leveraged content management and performance consultant skills to remotely support Learning department and enterprise-wide change initiatives.
- Implemented and supported multiple Community of Practice sites for specific role and interest groups to encourage peer-to-peer and asynchronous learning.
Senior Business Analyst, Apollo IT Professional Development, 2007-2009:
- Championed cultural adoption of IT Service Management (ITSM). Became ITIL Foundation certified and used that knowledge to design and develop an Introduction to ITIL course that the entire IT staff attended.
- Directed the IT Leadership Development Program for 3 years; facilitated soft skill and leadership courses, established a formal mentoring program with online assignment check-in and reflective journaling, which increased learner engagement and completion rates for the 9-month long program.
Business Analyst II, Apollo IT Professional Development, 2006-2007:
- Created the IT Professional Development SharePoint site which included annual professional development plans for IT staff, a calendar of training events, learning tools, enterprise resources, and new hire job aids.
- Orchestrated a quarterly Welcome to IT event for new hires, allowing staff from different departments to network, learn about the culture, and meet leadership, resulting in better inter-team collaboration and quicker ramp up to proficiency.
Business Analyst, Apollo IT Enablement, 2004-2006:
- Managed project to implement an IT Service Catalog and Severity Level assessment, establishing Service Levels between IT teams, and enabling business units to request services from IT from a menu.
- Drove implementation of CA ServiceDesk IT ticketing system, saving over $300,000 in consulting costs by creating three levels of custom training; CBT for end users submitting tickets, face-to-face training for IT staff work management, and documentation for front-line techs managing the ticket routing and lifecycle.
IT Training Specialist, Apollo IT Service Center, 2002-2004:
- Identified the need for a dedicated trainer and created a role as a liaison between technical teams, quality assurance and call monitoring coach, and curriculum developer for 25-person call center.
- Deployed a searchable reference website which replaced hard copy documentation, resulting in a 50% shorter new hire ramp-up and increased overall efficiency in troubleshooting and first call resolution.
Education
BS in Psychology, University of Phoenix
AA in Visual Communication, Collins College
Knowledge-Centered Support (KCS) Principles Certification
FKA Performance Consultant Workshop
ITIL Foundations v2 & v3 Certification
Langevin Instructional Designer Series
Tech Tools
eDev (Storyline, Captivate, Lectora, Moodle)
LMS and Ticketing (PeopleSoft, SuccessFactors, Blackboard, QuestionMark, CA ServiceDesk, Heat)
Digital Communication (Email, Messenger, Skype, WebEx, OneDrive, DropBox, Google Suite, Salesforce)
Web (SharePoint 2007 & 2013, HTML)
MS Office Suite (Word, Excel, PowerPoint, OneNote, Visio, Access, Project, Office 365)
TechSmith Suite (SnagIt, Camtasia)
Adobe Creative Suite (Photoshop, Illustrator, Acrobat, InDesign)
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