Online Prep Pilot – Example of ID Process
Online Prep was a student support model that provided students an opportunity to interact face to face with faculty and…
ITSM Methodology Adoption
I was a key player in cultural adoption of IT Service Management (ITSM) at Apollo Group. I became ITIL v2…
KCS Practices Review
Storyboard Example Document Copy of Final Level 1 Assessment Example
KCS I Tool Overview
Design Document Example Storyboard Example
Theme Color Demo Tool
Downloads Click to download the Theme Color Demo Tool for your own use. PowerPoint-ThemeColorsTool-JennSpringer StoryLine-ThemeColorsTool-JennSpringer - SL2
Genesys UCP
This is a screenshot of the first section, the two slides on the right are pathed for specific roles.
Leadership Development Program
One of my favorite assignments ever was being the IT Leadership Development Program Director for 3 years. I facilitated soft…
PeopleSoft Migration
The company was implementing a newer version of PeopleSoft and migrating the HR and Enterprise Learning Management (ELM) functions into…